┌──── ❖ 客房設施 ❖ ────┐

．盥洗用具

．吹風機
．液晶電視
．電冰箱
．冷氣機
．全區寬頻有線無線上網
．國寶茶包

┌──── ❖ 平假日定義 ❖ ────┐

☛ 平日定義：週一至週四
☛ 假日定義：週五至週日
☛ 定價定義：國定假日、春節、連續假日。

┌──── ❖ 匯 款 資 訊 ❖ ────┐

．匯款銀行：台灣企銀埔里分行
．戶　　名：賴惠敏
．銀行代號：050
．帳　　號：52062-851880

※建議使用線上訂房系統 online reservation .

┌──── ❖ 訂房須知 ❖ ────┐

[ 關於入住和退房 ]

l  入住時間為下午3點後~晚上8點前。

n  請於前一天或當天早上告知大約抵達時間。如無法告知，入住時可能需在騎樓稍候十分鐘左右，小幫手會趕快過去幫您開門，

n  會提供出入密碼跟磁扣，可自由進出。

n  晚上8點後入住 (或需要埔里車站–民宿的接駁(僅限六、日))，請於入住前告知我們為您安排。若無事先告知也聯絡不上，恕不退費及保留房間。

n  入住者請提供身份證或護照，以便辦理入住登記。若想帶小孩(18歲以下)同行，請務必自行看顧好小孩的安全，謝謝您。

l  若需加人(床墊)，請提早詢問。300元/人

l  現場僅收現金、LINE Pay。有需要收據報銷可提前告知。注意，現場無刷卡機。

l  請於退房當天早上10點前完成退房。以便清潔人員整理環境等候下一位住客。若未能早上10點前退房，將會酌收超時費用。

n  退房前臨時決定續住，另有優惠唷(如果房間還有的話)。

l   退房時，煩請繳回房門磁扣，置於櫃台上，謝謝合作。

n   如有遺失磁扣，補償費用 NT$ 500 (希望不會發生，因為裝飾品在台灣買不到啊~~~~)

[ 擁抱良好的住宿品質 ]

l  大廳可供住客吃、喝、聊天交流，電視歡迎使用。

n  如欲食用熱食，如泡麵、炸雞等有氣味散發之餘的食物，請在樓下大廳食用，避免味道殘留在房間內。

n  附近走路5分鐘就是學區，至少有6間不同特色早點可以享用唷。

l  房間隔牆並無特別加強隔音，早晨8:00前及晚間10點後，煩請入住的大家注意說話、電視、手機音量，避免影響其他客人。

l  房間標配有支撐設計的乳膠枕。另有蓬鬆的高枕，告知我們即可為您更換。

l  因衛生考量避免穿到別人的室內鞋，請依鞋櫃上的房間號碼放置， 我們會提前告知房號。

l  我們提供的沐浴用毛巾，請勿放置在地板上當做地墊使用，避免衛生清潔的疑慮。

l  民宿全棟有Wi-Fi，請依各樓層Wi-Fi 名稱選用，以達最佳效果。密碼就在房內的住宿指南封面。

l  住宿指南中有提供使用的物品清單，一定要詳閱唷，謝謝合作。

n  房間內設施有電器用品，若有不當毀損則需照價賠償。

l  整個民宿的擺設品大多是由南非當地精心挑選採買回來，很難僅用金錢作為補償，還請各位一起保護，避免毀損，感謝您的配合。

l  為了維護大家的安全，進出民宿請記得隨手關門，民宿的捲門，大門，房門皆為密碼保護鎖。

n  晚上十點左右捲門會關下，使用密碼進出民宿。屋內只留樓梯燈及騎樓燈，出入時請小心。

l  連續住房的住客，我們為避免爭議，不會主動入內打掃。我們提供替換物品在房外，請自助更換後將用過的毛巾和垃圾，置於房外，我們會收走。如有打掃需求，請主動告知，謝謝您。

l  我們在一樓飲水機上方有備置基礎醫藥箱。如有需求，請自行取用。

l  貴重物品請自行保管，本民宿不負遺失賠償的責任。

[ 我們一起保護環境 ]

l  根據環保旅店計畫，降低備品浪費 = 降低對環境的衝擊。但站在消費者角度，我們還是會提供。但希望客人仍能盡量自備盥洗用品及毛巾，我們一起守護環境。

l  電器用品(電視、冷氣)在離開房間時，請隨手關閉。房門亦請隨手關上。

l  抱歉，為維護住宿品質及其他住宿客人的權益，有些事情不允許在民宿內發生

n  禁帶寵物。

n  全屋(包含廁所內)嚴禁抽菸。

n  請不要在房內喝酒、賭博。

n  民宿內禁止從事非法行為。如：吸毒等行為，若經發現，一律報警處理。

l  盡可能的保持整潔。

┌──── ❖ 取消訂房相關規定 ❖ ────┐

．民宿之訂金收取、退還，依照交通部觀光局頒佈《定型化契約》規定

旅客住宿日當日取消訂房扣預付訂金金額100% 。
旅客於住宿日前1日內取消訂房扣房價預付訂金金額80%。
旅客於住宿日前2-3日內取消訂房扣房價預付訂金金額70%。
旅客於住宿日前4-6日內取消訂房扣房價預付訂金金額60%。
旅客於住宿日前7-9日內取消訂房扣房價預付訂金金額50%。
旅客於住宿日前10-13日內取消訂房扣房價預付訂金金額30%。
旅客於住宿日前14日前(含14日)取消訂房退還訂金全額。

．如遇中央氣象局發布陸上颱風警報、天災、道路中斷等不可抗拒因素，可退還全額訂金，或順延日期。

 ┌──── ❖ Room facilities ❖ ────┐

．Complimentary toiletries
．Hair dryer
．TV
．Fridge
．Air conditioner
．WIFI
．Rooibos tea bags

┌──── ❖ Days & Rates ❖ ────┐

☛ Weekday rate: Monday to Thursday – NT. 3600
☛ Weekend rate: Friday to Sunday – NT. 4000
☛ Holidays rate: Public holidays, Chinese New Year, long weekends. – NT. 4500

┌──── ❖ Online payment details❖ ────┐

．Bank: Taiwan Business Bank, Pu Li branch
．Account name: Lai, Hui Min
．Bank code: 050
．Account Number: 52062-851880

※Please use online reservation for your convenience. 

┌──── ❖ Things to know ❖ ────┐

[ Check-in & Check-out ]     

l  The check-in time is between 3 pm – 8 pm.

n  Please inform approximate arrival time either a day before or early in the day. If there is no prior contact before arrival, you could have to wait for 10mins at the gate. We will come to assist as soon as possible.

n  You will get a passcode and a magnetic key card to enter and exit freely without time constraints.

n  If you can only come after 8 pm(or need pick-up and drop-off service(only Sat & Sun) from and to the Puli Bus Station), please inform us to make an arrangement. We cannot promise to keep the room if we cannot get hold of you and there is no prior notification from you.

n  Please bring along your I.D. / passport for room check-in. If you want to bring your children along (under 18), please be mined their safety.

l  Due to limited spare beds, please notify us early if you need extra beds. (NT$ 300 pp.)

l  We only take cash and LINE Pay. If you need a cash receipt for an account purpose, it can be pre-arranged.
Please note, that we don’t have a card machine here for credit cards.

l  Please check out before 10 am, so our cleaner can have the room settled for the next guest. If you cannot check out before 10 am, there will be a late check-out fee.

n  If you decided in the morning to extend your stay, there will be a discount available. (Only if there are still spare rooms)

l  When check-out, please return the magnetic key card on the counter, thank you for your cooperation.

n  There will be a replacement fee of NT$500 if the magnetic key card got lost. (We hope it will never happen, as the key ring can only be bought in South Africa.)

 [ Let’s embrace a good accommodation quality ]

l  Lounge is open for social gathering and chatting. You are welcome to use the TV.

n  If you want to enjoy any hot food such as cup noodles, fried chicken or any food that smells could spread into the air, please kindly use them in the lounge on the ground floor. So to leave fresh air for the next guest.

n  There is a nearby street with a primary school on it. There are several choices within short walking distance.

l  Please limit and lower your speaking voice, phone and TV volume between 10 pm and 8 am the next day, as the walls did not have soundproof enforcement. So you don’t disturb other guests, thank you.

l  We are equipped with firm foam latex pillows in the room. We have more puffy ones for prior arrangements.

l  Please place your indoor shoes on the shelf according to room numbers to avoid wearing other person’s shoes which could have hygienic concerns. We will inform the room number before check-in.

l  Please don’t use the bath towel as the bath mat as it will raise hygienic concerns.

l  We have Wi-Fi throughout the building, please connect to the applicable floor for the best signal. There is Wi-Fi info on the cover of the guest directory in the room.

l  Guest directory included a list of items you can use in the room, please read through, thank you.

n  If you break any interior appliances, you will get charged to pay for the replacement value.

l  The majority of the display items are all locally sourced from South Africa, please don’t touch or play with them to avoid any breakage.

l  Our roll-up door, entrance door and room door are all password protected. Please close all the doors behind you to ensure safety during your stay.

n  Roll-up door will be closed around 10 pm. You can use a password to enter or exit. The light in the public area will be switched off at about the same time.

Please mind your steps.

l  For the extended stay guests, we will not enter the room for cleaning to avoid any controversy unless requested. However, we will provide a basket with all the necessary new toiletries outside the door, please help yourself. Please let us know if you don’t need them. You can just leave the used toiletries and refuse bags in the basket outside the door, we will clean them away.

l  You can find a first aid kit on top of the water dispenser. You are welcome to use it when needed.

l  Please keep your personal belongings secure. We take no responsibility if any losses occur.

 [ Let’s cherish our environment ]

l  The governing body has been promoting green travel. According to them, the less one-time toiletries used = less impact on the environment. However, from the guest’s perspective, we will still provide them but we would appreciate it if you could bring your own. Together, we can do our bits to ease the pressure we put on our planet.

l  All electronics (TV, Air-condition) must be switched off before you leave the room.

l  We are sorry to say that there are certain activities we are not allowed to happen in our guesthouse:

n  No pets.

n  All interiors (lounge, bedrooms, toilets, passages) are not allowed for smoking.

n  Please don’t drink or gamble in the room

n  All illegal activities are prohibited, such as drug taking, we will report to the police if we found out.

l  Please keep the room as tidy as possible.

 ┌──── ❖ Cancellation policies ❖ ────┐

The guest house take or return deposits based on the standard form contract released by the Tourism Bureau.

If the guest cancelled the reservation on the same day of the reservation date, we keep 100% deposit.

If the guest cancelled the reservation 1 day before the reservation date, we keep 80% deposit.

If the guest cancelled the reservation 2-3 days before the reservation date, we keep 70% deposit.

If the guest cancelled the reservation 4-6 days before the reservation date, we keep 60% deposit.

If the guest cancelled the reservation 7-9 days before the reservation date, we keep 50% deposit.

If the guest cancelled the reservation 10-13 days before the reservation date, we keep 30% deposit.

If the guest cancelled the reservation more than 14 days before the reservation date, we return 100% deposit.

If there is alert from Central Weather Bureau regarding to typhoon, road closure, catastrophes or any other unforeseen circumstances, we will return your full deposit or reschedule your reservation date